INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What payment methods can I use?
You can use the following popular payment methods:
- Credit/debit cards: Visa, Mastercard, JCB, American Express.
- E-wallets: MoMo, ZaloPay, VNPay.
- Bank transfer: Via account number or bank QR code (Napas247).
- Cash on Delivery (COD): Pay cash directly to the delivery person.
How do I place an order?
You can place an order via the following methods:
- Call the hotline directly.
- Contact us via WhatsApp.
- Submit an order request using the form.
- Place an order by email.
How long does delivery take?
Delivery time depends on the quantity of items ordered. Same-day delivery is available within Ho Chi Minh City, while delivery to surrounding areas takes 2–3 days.
Does the product come with a warranty?
Products from Huy Hoang Bamboo are covered by warranty in accordance with regulations if they are defective or damaged, provided the issue was not caused by physical impact.
What is the return and exchange policy?
If the product is defective or damaged due to a manufacturer's fault, it will be exchanged free of charge.
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